Frequently asked questions (FAQ)

How to order

How do I make an online purchase on swisstechauto.ch?

Ordering from swisstechauto.ch couldn’t be easier. Search the site for the products you want to buy. Then place these products in your basket by clicking on the “Add to basket” button. Would you like to make a payment? Click on your basket at the top right of your screen. We’ll guide you through the final steps to complete your order.

Can I cancel an order I’ve already placed?

In principle, no. However, your satisfaction is our priority. So, if you have encountered a problem during the finalization of your order,

please contact us at

without delay. We will try to solve your problem as quickly as possible.

Are the parts sold on swisstechauto.ch approved?

Yes. At SwissTech Auto, we are committed to providing you with superior service. That’s why we provide you with the best auto parts for your vehicle. All parts sold on the swisstechauto.ch website bearing the words “Homologué route” (road-approved) comply with current Swiss regulations.

Depending on the type of parts, modifications to the vehicle are subject to notification and inspection by your local traffic office. You will therefore need to register the changes on your vehicle’s registration certificate.

In the case of non-approved parts sold on our website, the product will be labelled “For use on the racetrack only”. The wrong use of the product is to be avoided and could have serious consequences for you, not only in terms of the law, but also for your safety and that of other road users. Please make good use of these parts.

Payment

How can I use my promotional code?

To redeem your swisstechauto.ch promotional code, simply continue with your normal shopping process. Before finalizing your purchase at the checkout stage, you can enter your discount code in the box provided. The discount is automatically applied and deducted from the total amount of your order.

What payment methods are allowed on swisstechauto.ch?

The swisstechauto.ch website offers you several payment options to pay for your order. We accept Mastercard & Visa international credit cards. You can also use a PostFinance Card or PostFinance e-finance to pay for your purchases. Finally, you can choose to make your payment via the Twint payment option, or via the PayPal platform (a commission may apply).

Delivery

What are the delivery times for purchases on swisstechauto.ch?

We strive to prepare your order within 48 hours of finalizing your order. Delivery times vary from 24 hours to 3 days, depending on the availability of parts in our warehouse or from our suppliers. For larger shipments, these times may be longer. Please note that any delays in delivery are beyond our control and depend on the carrier.

How much does shipping cost for my order?

Free delivery from CHF 150 on swisstechauto.ch. Otherwise, shipping costs vary between CHF 10.- and CHF 85.- depending on the shipping method selected. Additional charges may apply for very bulky goods. Don’t hesitate to

contact us

for more information.

What shipping methods are available?

We deliver throughout Switzerland by post. Bulky goods can be delivered by an independent carrier, against signature on receipt of your order. Please note that it is currently not possible to pick up your order on site. For international delivery,
please contact us at
for further information.

Returns

Can I return items that don’t suit me?

In principle, Swiss law does not provide for a withdrawal period or any other right of return. Returns can therefore only be accepted in exceptional cases and only after prior agreement. Don’t hesitate to

contact us

We’ll do our best to meet your expectations.

I have received an incorrect, defective or damaged item. What to do?

We do everything in our power to guarantee that our products are of the highest quality, compliant and in perfect condition when you receive them. However, hazards during the preparation or delivery of your order may occur and disrupt your shopping experience. To guarantee you the best possible experience, we are at your disposal to arrange an exchange or refund if the product received does not conform to its description on swisstechauto.ch.

Legal information

Where can I find the General Sales Conditions (GSC)?

It’s easy to find all the information you need about the terms and conditions of sale of our products. Simply go to the

General Terms and Conditions (GTC)

of the swisstechauto.ch website.

What about the protection of my personal data?

The protection of your personal data is our priority. For this reason, we make every effort to ensure your privacy and security while browsing the site. To find out more about the protection of your data, please consult our

privacy policy

.

Miscellaneous

My question is not on this page. What to do?

Can’t find the answer to your question in our FAQ? No need to panic. Simply send us a message via our

contact form

. We will answer all your questions as quickly as possible.

I need advice on choosing car parts. Can I get help?

Of course! Our specialists are on hand to answer all your questions, advise you and help you choose the right parts for your vehicle. Don’t hesitate to contact us via our

contact form

to get all the answers to your questions.

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